At Beryl + Blossom, we love crafting products that you enjoy. But, we do understand that you might change your mind so we do allow our customers to exchange their purchase for something else in our store. Check out the procedure for exchanges below:
1. How much time do I have to exchange my items?
Returns are accepted for exchange within 14 days from receipt of goods. All products must be unused (in a resalable condition) with all original labels and packaging to be eligible for return. We reserve the right to refuse any returned merchandise. After a 14 day period, all sales are final and returns for exchanges will not be facilitated.
2. How do I go about returning my item for exchange?
Customers that would like to return or exchange goods must request a Return Authorization by emailing us at email@example.com within 14 days of receipt of goods. Please state your order number, tracking information, and state the items you wish to exchange and the reason. We will respond within 1-5 business days if your order qualifies for a return.
Once approved, we ask that you package the item in its original packaging. Fill out the form included in your Return Authorization email, print and enclose in the box back to us. For international orders, you will have to fill out the emailed C-85 form to avoid paying twice for duties. Click here to download a copy. Authorized returns must be postmarked within 7 days of our approval email being sent. The buyer is responsible for any damage(s) in transit. Please ship via registered mail to this address:
Beryl and Blossom
335 Stonebrook Vista,
Florence Hall, Trelawny, Jamaica
Merchandise returned without authorization or outside the return window will be refused and/or returned at customer expense. Items that arrive damaged, without the original packaging or used will void the return, so take care in repackaging and use a trusted shipping carrier. We are not liable for merchandise lost or broken in transit to us. You will receive a confirmation email when your return and exchange is successfully processed. We will send you an email notification with tracking information. Please refer to the shipping notification sent upon shipment, if your package fails to reach you in a timely manner.
3. My item doesn’t look like the photo online, can I return and exchange it?
In the event that we do miss something and send you a defective item in error, please forgive us and allow us to make it right. We want to ensure you are happy with your purchase. Please notify us via email with a description of the issue within 48 hours of receiving the item(s) – we’ll diagnose the problem and can ship a replacement or issue store credit (your choice) upon the determination of a defect. Shipping for defective or damaged items is free. Please note, all products are handcrafted.
4. How will I get my refund?
We do not issue refunds. All sales are final. Exchanges will incur additional shipping costs, which will be the responsibility of the customer. All international orders or exchanges will only be authorized if the customer agrees to pay for all shipping and duties.
5. My item was stolen from my address, can I get a replacement?
In the event of a stolen package refunds will not be provided. Please ensure you provide a secure location or use the tracking info provided to see when the items will be delivered.
6. I no longer have the original packaging, can I still return the item?
In order for your return to qualify it must be in the condition you received them and in the original box and/or packaging. You will be provided with packaging instructions. Store credit will be issued upon safe receipt of returned items minus associated fees if there are any.
For any additional questions or queries regarding shipping or exchanges, you may call us at 1.876.287.7159 or email us at firstname.lastname@example.org.